Credit guide and quote

Key Information:

Licensee name:

AFAS GROUP PTY LTD (ABN 12 134 138 686)

Australian Credit License Number:

414426

Address:

Level 1, 145 The Parade, Norwood SA 5067

AUTHORISED CREDIT REPRESENTATIVE:

We have appointed the following Authorised Credit Representative to provide the credit assistance services on our behalf:

Name & ABN:

Unbrokable pty ltd

ABN 92 643 384 74

Credit Representative Number:

559819

Address:

Mountain Creek, Queensland 4557

Contact details:

Telephone: 0498 857 597

Email: a.schaumkel@unbrokable.com.au

 Credit Guide Overview

  The National Consumer Credit Protection Act 2009 states we must  provide consumers with a Credit Guide and Quote as soon as  practical after it becomes clear we are likely to provide credit  assistance. The Credit Guide and Quote contains information on  the service we provide, details of our obligations under the NCCP  Act 2009 to ensure credit is not unsuitable for your circumstances,  maximum fees and charges payable to us by you as the consumer,  a guide to the commissions we may receive from credit providers,  and details of fees that may be payable by Unbrokable to thirdparty referrers. 

Services we Provide

Our Credit Assistance services in sourcing and arranging a suitable loan include:

• Obtaining further information from, including but not limited to, employers,  accountants, and credit reporting agencies.
• Investigating suitable loans and providing you with information about one or more loans that meet your objectives.
• Assessing, verifying and documenting information, ensuring the chosen loan is not      unsuitable for you.
• Helping you complete the application, compiling the document required by the      credit provider and submitting the application to the credit provider.
• Liaising with the credit provider during the approval process, providing any further information that may be required and notifying you of the credit providers decision.
• Assisting with the finalisation of the loan required

Our “Licensee” obligations to ensure credit is not “unsuitable”

To help us ascertain a credit contract is not unsuitable, we are required by law to:

• Make reasonable enquiries about your requirements and objectives
• Make reasonable enquiries about your current financial situation
• Take reasonable steps to verify the information

If at the time of assessment there is evidence suggesting you are unable to afford the repayments of the credit provided, or the credit provided will cause substantial hardship, or the credit provided will not meet your requirements/objectives, then the credit will be deemed unsuitable.

Due to the importance of proving credit is not unsuitable, we will require a significant amount of information, and accuracy of this information is equally important.

To ensure a credit contract if not unsuitable, we will complete a preliminary assessment of your requirements and financial position. We must keep this preliminary assessment for 7 years. You may request a copy of this preliminary assessment within 7 years of the assistance being provided. We are only required to provide a copy of this assessment if we give you credit assistance.

Consent and Acknowledgement

By signing this document, acknowledging acceptance by submitting your enquiry, emailing your acceptance to us, e-signing this document, or respond by sending through your supporting documentation requested for an application, you:

• Accept the quote provided for providing credit assistance.
• Confirm the appointment of the credit license to provide credit assistance and to      arrange credit on my/our behalf.
• Authorise the Credit Licensee to perform the actions outlines in the Privacy      Statement section of this document, and acknowledge that I/ We have received a copy of the Credit Guide;

 Our Quote for providing you with Credit Assistance 

 We may charge you up to $2,500 (incl. GST) or up to 10% of NAF as  an Origination Fee for our services when providing credit  assistance, although this is only payable should the loan proceed. It  is a one-off fee, payable at loan settlement. This fee may be paid  directly to you, or part of the loan disbursements. If via loan  disbursement, this will increase your loan by the fee amount.  

 Our “Consumer” Credit Providers  

We source credit products from a range of banks, lenders and  other credit providers. The table below shows the 6 lenders to  whom we introduce the most business. It shows the lenders, their  estimated establishment fees and other fees that may be payable.  Some lenders may charge a risk fee which can range between 1% -  10% of the car price.  

LENDER   APP     MONTHLY    PPSR

                  FEE       FEE

PLENTI      $499     $9.90          $6.80

PEPPER    $449      $8.90           $8.00

RACV         $550     $0.0             $0.00

FIRSTMAC  $400    $8.00          $0.00

AFS             $495     $15.0          $17.60

LIBERTY     $495    $7.70          $8.00

 If you have a complaint 

 Internal Dispute Resolution  Within our business we follow specific procedures to try to resolve  any complaints that you may have. If you have a complaint, please  contact our office via email at info@unbrokable.com.au.  They will try to resolve all concerns quickly and fairly. 

 External Dispute Resolution  In the unlikely event we cannot resolve your complaint in a  satisfactory manner, or you have not received a response from us  after 45 days, you can escalate your complaint to the below  Ombudsman, a free and independent dispute resolution service  provider.  

 Australian Financial Complaints Authority (AFCA) 

 Free call number: 1800 931 678  A copy of AFCA’s dispute resolution policy is available at  https://www.afca.org.au.  Unbrokable’s membership number is 100574.  You can check the information we hold about you at any time by  contacting our Privacy Officer.  Privacy Officer  Unbrokable  14 Heliconia St Mountain Creek QLD 4557  

 Overview - Privacy   

 Unbrokable Pty Ltd, ACN 643 384 874, (‘we’, ‘us’, ‘our’) collects  information about you for the purpose you agree to in this Privacy  Disclosure Statement and Consent. When you sign below, you  agree we can, consistently with Australia’s privacy and credit  reporting laws, collect, use and exchange credit and personal  information about you for those purposes. 

 We are collecting credit and personal information (information)  about you, as applicable: 

 To source for you, or a company of which you are a director:   

•  Consumer credit for personal, household, domestic or  residential investment purposes; 
•  Commercial credit for business purposes; or 
•  Other services stated in this Privacy Disclosure Statement and  Consent (Consent); or  
• To support a guarantor application you will provide 

 As your broker, we require the information we collect from you to  assess your credit, or guarantor, application or the credit  application of a company of which you are a director, source a  suitable credit provider and any required insurances and to manage  the application process, where required. If you do not provide the  information sought we may be unable to process your application,  or the company’s application, or we may be limited in the other  services we can offer you or the company.  

 Your information – Collection and Credit Reporting Body (‘CRB’)  Disclosures 

 When we collect information from you in the credit application  process, we use that information in a number of ways to assess  your credit application and to source a suitable credit provider or  lessor/or insurance provider.  

•   We may: Disclose your identification information to a CRB if  you wish us to obtain a report on your behalf.  
• Use any information the CRB provides in that report to assist  us to preliminary assess your consumer credit or guarantor  application.  
• Disclose your personal information to an insurer or insurers  to source any insurances you wish to obtain.  
• Disclose your credit information to a credit provider to apply  for finance on your behalf.  

 The information we obtain from you is used, subject to compliance  with Australia’s privacy and credit reporting laws, only for the  purposes listed in this Consent and is not disclosed to any other  person except with your permission or as permitted, or required,  by law.  

 Credit Providers  

As part of providing our services to you, we may undertake tasks  for a credit provider which is reasonably necessary to manage the  application process. When doing so, we are acting as agent for the  credit provider, with the same privacy law requirements applying to  both of us.  We may submit your application to one or more credit providers.  Those credit providers and their website addresses are set out in  the Schedule at the end of this document.  A credit provider, to whom we submit an application, may disclose  information about you to, and collect information about you from,  from one or more CRBs.  The website of each credit provider contains details of each CRB  with which it deals, and the information held about you and  describes your key rights. This detail may be described on the credit  providers’ websites as ‘notifiable matters’, ‘privacy policy’, ‘credit  reporting policy’ or privacy disclosure statement and consent’, and  includes –  

•  That the CRB may include information the credit provider  discloses about you to other credit providers to assess your  credit worthiness.  
• That, if you become overdue in making consumer credit  payments you commit a serious credit infringement, the  credit provider may disclose that information to a CRB  
• How you can obtain the credit providers and/or CRB’s policies  about managing your credit information  
• Your right to access and/or correct information held about  you and to complain about conduct that may breach the  privacy and credit reporting laws  
• Your right to request a CRB not to undertake pre-screening  for purposes of direct marketing by a credit provider  
• Your right to request a CRB not to release information about  you if you believe you are a victim of fraud
  

 This detail will also be included by the credit provider who  approves your application in the privacy disclosure statement and  consent document it will provide to you.  Each credit provider website includes information on how to  contact the credit provider and how to obtain a copy of its privacy  documents in a form that suits you (e.g. hardcopy or email).    

 Your Rights   

 You have the right to ask: 

•   Us to provide you with all the information we hold about you. 
•  Us to correct the information we hold if it is incorrect.  
• Us for copies of our privacy policy and this document, in a  form that suits you (e.g. hardcopy or email).  
• The CRB to not use your information for direct marketing  assessment purposes, including pre-screening. 
•  The CRB to provide you with a copy of the information it  holds about you. 

 You can gain access to the information we hold about you by contacting our Privacy Officer at 14 Heliconia St Mountain Creek  QLD 4557. Or by telephone on 0498 857 597 or email at  info@unbrokable.com.au. In some cases an administration  fee may be charges to cover the cost of providing the information.  Our privacy policy is available on our website at  Unbrokable.com.au or we will provide you with a copy if you ask  us. 

 Disclosure and Consent  

  By Signing below, you agree we may:  Use your personal and credit information:  

• To assess your consumer or commercial credit and/or  guarantee application and/or to assess a credit application by  a company of which you are a director. 
•  To source any finance you require. 
•  To source any insurance you require.

As the law authorises or requires: 

•  Disclose to, and obtain from, any prospective credit provider  or insurer, information about you that is reasonably  necessary to obtain the finance and insurances required;  
• Obtain from, and disclose to, any third-party information  about you, the applicant(s) or guarantors(s) that is reasonably  necessary to assist you obtain the finance and insurances  required;  
• Provide your information, including your credit report(s), to  one or more of the credit providers specified in the Schedule  of Credit Providers below so they can assess your application,  or the application of a company of which you are a director,  or your suitability as a guarantor;  
• Provide credit information about you to a guarantor, or  prospective guarantor;  
• Provide you, or the company of which you are a director with  offers or information of other goods or services we, or any of  our associated entities, may be able to provide to you or the  company, unless you tell us not to;  
• Disclose your personal and credit information to the extent  permitted by law to other organisations that provide us with  services, such as contractors, agents, printers, mail houses,  lawyers, document custodians, securitises and computer  systems consultants or providers, so they can perform those  services for us; and  
• Disclose your personal information to any other organisation  that may wish to acquire, or has acquired, an interest in our  business or any rights under your contract with us, or the  contract with us of a company of which you are a director.  

 You also agree and consent to, as appropriate:  

• A CRB disclosing consumer credit information to one or more  Credit Providers below for the purpose of assessing your  application for consumer or commercial credit or your  guarantor application, and/or assessing a credit application  by a company of which you are a director.  
• A credit provider using that information to assess your  suitability as a guarantor when you are a prospective  guarantor.  
• A credit provider disclosing your credit information (including  information obtained by it from a CRB) to a guarantor, or a  prospective guarantor. 
•  A credit provider disclosing to another credit provider, for a  particular purpose, information it holds about you.

 Where the applicant, or guarantor, is a company of which you are a  director, you consent to the use of your information, in addition to  the company’s information, in each of the ways listed above.  

Authorisation 

 By signing below, you also authorise us to make a request on your  behalf to obtain credit reporting information about your consumer  and commercial credit worthiness from a CRB. That information will  assist us in providing our services to you. This authorisation ceases  when we undertake a task on behalf of a credit provider.